Terms And Conditions

About  Kenlink Tours

At our core, we’re not just another safari company; we’re a team deeply committed to environmental stewardship and crafting bespoke adventures across Africa. Since 2015, we’ve curated personalized tours in Uganda, Rwanda, Kenya, Tanzania, and Zanzibar, ensuring each experience reflects our dedication to sustainability and authenticity.

Our team comprises skilled safari experts driven by a passion for exploration and discovery. We thrive on pushing boundaries and delving into the wonders of the natural world. This inherent curiosity fuels our ability to create unforgettable journeys for you.

Our mission is simple yet profound: to deliver active adventures that redefine the African experience. Whether you’re tracking wildlife through lush landscapes, marveling at breathtaking vistas, or immersing yourself in vibrant local cultures, we’re committed to ensuring your journey transcends mere tourism. We strive to leave a positive impact on the places we visit, fostering sustainable tourism practices that benefit both the environment and local communities.

At every step of your journey, we prioritize responsible travel, aiming to minimize our ecological footprint while maximizing the benefits to the regions we explore. Our goal is not only to provide you with a memorable adventure but also to inspire a deep appreciation for Africa’s natural beauty and cultural richness. With us, your safari isn’t just a vacation—it’s a transformative experience that leaves a lasting legacy of conservation and respect for our planet.


The details, descriptions, and assessments regarding accommodations, national parks, wildlife sightings, itineraries, security measures, and gorilla permits have been provided in good faith, relying on the information available to us at the present time. We have taken care to ensure that the information is current and accurate. However, we cannot assume liability or responsibility for any omissions or errors that may arise due to circumstances beyond our control.


a) What Happens When We Cancel Your Trip

On rare occasions, circumstances may compel us to cancel confirmed bookings, a decision we strive to avoid but reserve the right to enact. These cancellations arise from unforeseen circumstances beyond our control. We make every effort to mitigate such occurrences but may cancel only if no alternative solutions are feasible. In the event of cancellation, we will offer you the opportunity to select a similar holiday in terms of standard and duration. However, this option is not extended if the cancellation results from payment failure or force majeure events.

Should the alternative holiday be less expensive, we will refund the difference. Conversely, if it is more expensive, we will request payment of the price discrepancy. If the alternative does not meet your requirements, you are entitled to a full refund of all payments made to us, excluding gorilla permit fees, subject to refund availability.

We bear no further liability for cancellations beyond those specified in this clause and regret that we cannot cover any costs, expenses, or losses resulting from such cancellations.

Furthermore, we retain the right to terminate the holiday of any individual in your group without prior notice if, in our judgment or that of relevant authorities, their behavior poses a threat, annoyance, or distress to others or property. In such cases, the individuals in question will be required to vacate the service or accommodation. No refunds will be provided, and we will not cover any associated costs or expenses. Our obligations toward such individuals will cease immediately.

b) If You Cancel The Trip

If you or any member of your group needs to cancel a booking, you must notify us in writing. Until we receive written notice, the cancellation is not considered effective. Please be aware that we may not be able to resell your holiday to cover the estimated loss caused by your cancellation. Therefore, a cancellation fee (excluding insurance) will be charged per person. The cancellation fees are determined based on the date we receive your written notification at Mission Africa Safaris Ltd.

Cancellation fees are as follows:

  • 101 days and above before the tour: 30% of tour cost
  • 61-100 days before the tour: 40% of tour cost
  • 46-60 days before the tour: 60% of tour cost
  • 16-45 days before the tour: 90% of tour cost
  • 0-15 days before the tour: 100% of tour cost.